Returns & Refunds
We want order issues to be handled clearly and fairly. Please contact us before returning anything so we can confirm eligibility and provide the correct return instructions.
30-day return request window
For eligible items, you may request a return within 30 days after delivery. To qualify, the item must generally be unused, in the same condition in which it was received, and returned with its original packaging and included accessories where applicable. Proof of purchase is required.
Do not send a return to the address on a package or directly to a supplier unless we specifically instruct you to do so. Returns sent without authorization may be delayed or may not be accepted.
Damaged, defective, or incorrect items
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible and preferably within 7 days of delivery. Include your order number, a description of the issue, and clear photos or video when useful. We will review the issue and provide the appropriate replacement, refund, or other resolution based on the circumstances.
Items that may not be returnable
For health, safety, or practical reasons, we may be unable to accept returns of items that have been used, damaged after delivery, altered, or returned incomplete. Gift cards and items clearly marked final sale are also non-returnable. If a product has an additional hygiene or safety restriction, that restriction will be disclosed on the product page before purchase.
Return shipping
If a return is approved because the item was damaged, defective, or incorrect when delivered, we will provide instructions for the appropriate return or resolution. For an approved change-of-mind return, the customer is responsible for return shipping unless we state otherwise. Original shipping charges are generally not refundable unless required by law or the order issue was our responsibility.
Refunds
When a returned item must be inspected, we will notify you after the return is received and reviewed. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to submit the refund; your bank or card issuer may require additional time to post it.
Exchanges
Exchange availability depends on current stock. When an exchange is not practical, we may instead process an eligible return and you can place a new order for the replacement item.
How to start a request
Use the Contact page and include your order number, the email address used for the order, the item involved, and the reason for the request. We will reply with the next steps.
This policy does not limit any consumer rights that apply under law.