Terms of service

Terms of Service

These Terms of Service govern your use of this website and any purchase made through our store. By using the site or placing an order when checkout is available, you agree to these terms and to the policies linked from our store.

Products and information

We aim to describe and display products accurately. Colors, appearance, packaging, and minor product details can vary because of screen settings, manufacturing updates, and supplier changes. Pet products should always be selected and used with your animal's size, age, behavior, and needs in mind. Supervise pets when appropriate and stop using any item that becomes damaged or unsafe.

Availability and orders

Product availability may change without notice. Adding an item to a cart does not reserve inventory. We may decline or cancel an order if an item is unavailable, pricing or product information is materially incorrect, payment cannot be processed, fraud is suspected, or we otherwise cannot fulfill the order. If we cancel a paid order, the applicable amount will be refunded to the original payment method.

Prices and payment

Prices are shown in the currency displayed by the store and may change before an order is placed. Applicable shipping charges, taxes, and other required charges will be presented during checkout when ordering is enabled. Payment must be successfully authorized before an order can be processed.

Shipping and delivery

Shipping methods, costs, processing times, and delivery estimates depend on the product, destination, carrier, and fulfillment source. Estimates are not guarantees. Please provide a complete and accurate delivery address. Tracking information will be shared when it is supplied by the carrier or fulfillment partner. See our Shipping Policy for additional details.

Returns and refunds

Returns, refunds, damaged items, and incorrect orders are handled under our Returns & Refunds Policy. Contact us before sending any item back so we can provide the correct return instructions.

Acceptable use

You may not use this website for unlawful, fraudulent, abusive, or harmful activity; interfere with the operation or security of the site; attempt unauthorized access; transmit malicious code; or misuse store content or services in violation of applicable law.

Third-party services

Our store uses Shopify and may rely on payment providers, carriers, fulfillment partners, analytics providers, and other third parties to operate the service. Their services can be subject to separate terms and policies.

Intellectual property

Unless otherwise stated, the store's original text, branding, layout, and other original content are protected by applicable intellectual-property laws and may not be copied or commercially reused without permission.

Disclaimers and limitation of liability

To the maximum extent permitted by applicable law, the website and services are provided on an as-available basis. We do not guarantee uninterrupted access or that every error will be corrected immediately. Nothing in these terms excludes or limits rights or liabilities that cannot legally be excluded or limited.

Changes

We may update these terms as the store, products, or legal requirements change. The version posted on this page applies from the time it is published.